Our friendly and informative tech support service initially starts with a phone call consultation. During the consultation, we’ll be sure to ask you some questions about the nature of your issue to assess your needs.

The complexity of your issue will be separated into one of two categories: Minor or Moderate, which will then determine the approach with regard to resolving the issue. You may select one of these two service variants yourself upon booking, but if you are unsure of the complexity of your issue, contact us and will assist you through the booking process.

Following the consultation, we will then schedule an in-person visit to diagnose and fix your technical issue.

Examples of minor technology issues include:

• Device Passwords
• Wi-Fi or Connection
• Device Charging
• Device Pairing or Bluetooth
• Device Set up/ Needing assistance in setting up a device
• Cable and Lead Connections
• Saving or transferring files to or from USB sticks
• External Drives

Examples of moderate technology issues include:

• Setting up a SMART TV
• Setting up a desktop PC
• PC storage issues
• PC/ Laptop running slowly
• Software driver issues
• Printer connectivity
• Device connectivity issues (e.g Ring doorbells, cameras)
• Cable management (organising and securing loose or messy cables)

Our tech sourcing service involves a consultation, in which one of our specialists will ask questions about your desired piece of tech or home appliance. For example, we will ask about the type of item you would like, your budget, what features you would like this item to have or not to have and when you would like to have the item.

Following your consultation, we will source various items which we believe match your needs and present our options. We will then present our findings and explain the suitability.

Following our recommendations, you may select one option which suits you best, and we will arrange the acquisition of the item and then schedule a delivery and set-up date for you (if you have opted for our setup package).

Below presents some examples of tech we source:

• Smartphones
• Smartwatches
• Computers and Laptops
• Headphones or Earbuds
• Speakers or Bluetooth devices
• TVs
• Gaming PC/ Computer Parts (Advice and sourcing for compatible parts)

Below presents the examples of small home appliances we source:

• Air fryers
• Hoovers
• Microwaves
• Kettles
• Toasters
• Coffee Machines
• Amazon Alexa Products
• Apple AirTags
• Hair and Beauty Accessories (Hair Straighteners, Hair Dryers, Hair Curlers)
• Smart Doorbells
• Radios
• Alarm Clocks

NOTE: If you would like to source a device or home appliance but it is not listed above, please contact us, and we will be happy to help with your enquiry.

As part of our hotel or accommodation planning service, you will take part in a phone consultation to discuss your trip, including budget, preferred amenities, length of stay, and any accessibility needs. Based on this information, we will provide 2–3 tailored accommodation recommendations with nightly pricing, features, amenities, dining options, and extras. If needed, we can refine these options further.

Once you select your preferred stay, we will complete the booking and send you all confirmation details. For an additional fee (outlined on our Services page), you may also receive a personalised location booklet with nearby restaurant, activity, and sightseeing recommendations tailored to your interests.

All workshops are delivered one-to-one with a member of our team, allowing for personalised guidance and the opportunity to ask questions in a comfortable setting.

We offer a 30-minute online workshop, delivered via video call. Upon booking, you will receive a session link. This structured session is ideal for beginners and provides an overview of key topic areas. We also offer a customised 30-minute online session for those who wish to focus on specific topics or who are familiar with the subject but need help understanding technical details. Learning goals can be shared during booking and discussed further with our team.

Online sessions are recommended only if you are comfortable using video call software. Please note that workshops do not provide professional qualifications or certificates.

We also offer a one-hour, one-to-one in-person workshop, delivered in your own environment using your own devices and settings. One of our technicians will guide you through each topic with demonstrations and hands-on practice at your own pace. You may ask unlimited questions, and follow-up notes or summaries can be provided. Custom one-hour in-person sessions are also available, allowing you to focus on specific topics or technical nuances, with learning goals discussed during booking.