Our friendly and informative tech support service initially starts with a phone call consultation. During the consultation, we’ll be sure to ask you some questions about the nature of your issue to assess your needs.

The complexity of your issue will be separated into one of two categories: Minor or Moderate, which will then determine the approach with regard to resolving the issue. You may select one of these two service variants yourself upon booking, but if you are unsure of the complexity of your issue, contact us and will assist you through the booking process.

Following the consultation, we will then schedule an in-person visit to diagnose and fix your technical issue.

Examples of minor technology issues include:

• Device Passwords
• Wi-Fi or Connection
• Device Charging
• Device Pairing or Bluetooth
• Device Set up/ Needing assistance in setting up a device
• Cable and Lead Connections
• Saving or transferring files to from one device to another
• External Drives

Examples of moderate technology issues include:

• Setting up a SMART TV
• Setting up a desktop PC
• PC storage issues
• PC/ Laptop running slowly
• Software driver issues
• Printer connectivity
• Device connectivity issues (e.g Ring doorbells, cameras)
• Cable management (organising and securing loose or messy cables)